We just thought you might like to know about our Craft materials :

We are a small family business based in Dudley , West Midlands that has been distributing goods in the UK since 1988. In 2004 we extended our range to include Handicraft Items and we are continuing to increase the range of Craft , Bridal , Cardmaking and Scrapbooking goods.

The prices shown include 20% VAT which is shown seperately at the checkout , but exclude postage and packing , unlike some of our fellow suppliers we believe the packing cost should only cover our expenses and the price we charge typically averages only around £0.20 per item , we have a minimum postage and packing cost of £3.60 inc VAT( unfortunately we have had to increase this on 1st April 2013 for yet another Royal Mail increase !! ) and maximum postage and packing charge of £12.00 inc VAT, as we believe this will cover any eventuality. The postage and packing charge is applied at the shopping cart basket.

We have a minimum order value of £2.50 excluding VAT , before postage costs are added.

We accept payment by all major Credit and Debit Cards through Barclays ePDQ secure card processing system , cheque , postal order , direct bank transfer , Paypal and NoChex , please select the option you prefer at the checkout. We only store details you provide for the processing of your order , and none of this information is passed to any third party. Cleared secure Credit and Debit Card payments often mean goods are despatched the same day.

We are primarily a website based supplier to keep our costs to a minimum , and allow us to offer competitive prices , we can by prior arrangement allow goods to be collected from our warehouse , but unfortunately the goods in the warehouse are not on open display at the present time for browsing.

We currently offer shipping to UK and European addresses , for orders to other Worldwide destinations please email us with your requirement and we will calculate the shipping and insurance costs involved for the package. Any order placed to Worldwide destinations , will show an additional shipping charge will be charged based on the order value , weight , and final destination. We will contact you with details of this charge , giving you the option to cancel your order should this prove unacceptable.

If for any reason you have a problem with an order , or you require further information about any item featured on our website , do not hesitate to contact us 24/7 at sales@e-crafts.co.uk or click the email contact link on any web page , we wish to make your shopping experience as easy as possible , every business experiences problems from time to time , it is not a fact that you have the problem , but what is then done to resolve the matter to your complete satisfaction. For a more detailed list of our Terms and Conditions click here.

Our warehouse / correspondence address :

e-crafts.co.uk
Units B4/B5 , Dudley Central Trading Estate
Shaw Road , Dudley , West Midlands. DY2 8TP.
Weekday daytime contact telephone number : 01384 230000
7day Mobile telephone number (8am-10pm please) : 07751 891754
Fax Number : 01384 235666

We understand some people are reluctant to purchase items through a website , if this is the case please make contact with us by email / fax / post or telephone and we will make every effort to satisfy your needs by some other method. You can now download an order form here to complete and post to us for offline shopping.

In a very very small number of instances we have had reports of difficulties with our cart returning to the correct page on our website and an error message being posted , this is usually due to firewall settings on the particular computer you are using , unfortunately we are not able to control this eventuality , however if this happens , please email us a list of your requirements , we can process your order from our end and send you a payment request by whichever method you prefer.Thank you

Happy Shopping !!!!!

We have a mirror site at www.e-crafts.biz should our main site be unavailable, you may also wish to bookmark this address for emergencies !!!! We also have a showcase site for our Feather and Nylon Mesh Butterflies at www.featherbutterflies.co.uk

 


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